Common | Stunts

Shopping Policies

Last Updated: January 8, 2025

1. Customer Service

Contact Information

We're here to help! You can reach our customer service team through any of the following methods:

• Email: alexthegoodman@gmail.com
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST
• Response Time: We aim to respond to all inquiries within 24 hours during business days

For urgent matters, please use our contact form and mark your request as "Urgent" for priority handling.

2. Subscription & Billing

2.1 Subscription Terms

• All subscriptions are billed in advance on a recurring basis
• Available billing cycles: Monthly
• Prices are listed in USD and include applicable taxes
• Payment is processed securely through Stripe

2.2 Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Apple Pay
• Google Pay

3. Refund Policy

3.1 General Terms

• We offer a 14-day money-back guarantee for new subscriptions
• Refund requests must be submitted within 14 days of initial purchase
• Refunds will be processed to the original payment method

3.2 Refund Eligibility

Refunds will be considered for:

• Technical issues preventing service use
• Accidental purchases or duplicate charges
• Dissatisfaction with service during first 14 days

Refunds may not be available for:

• Subscriptions active longer than 14 days
• Usage exceeding 50% of monthly quota
• Violations of Terms of Service

3.3 Refund Process

1. Submit refund request to our email address
2. Include order number and reason for refund
3. Expect processing within 3-5 business days
4. Receive confirmation email once processed

4. Cancellation Policy

4.1 Subscription Cancellation

• You may cancel your subscription at any time
• Access continues until the end of your billing period
• No partial refunds for unused time
• No cancellation fees

4.2 How to Cancel

1. Log in to your account
2. Navigate to Subscription Settings
3. Click "Manage Subscription"
4. Follow prompts to confirm cancellation
5. Receive cancellation confirmation email

4.3 Post-Cancellation

• Your account remains active until period end
• Projects and data remain accessible until period end
• Download any content you wish to keep
• Reactivate anytime by renewing subscription

5. Dispute Resolution

5.1 Billing Disputes

If you notice unauthorized charges or billing errors:

1. Contact customer service immediately
2. Provide transaction details and evidence
3. Allow up to 5 business days for investigation
4. Receive resolution notification via email

5.2 Service Disputes

For service-related issues:

1. Submit detailed description to provided email address
2. Include relevant screenshots or error messages
3. Our team will investigate and respond within 24 hours
4. Escalate to management if needed

6. Changes to Policies

We reserve the right to modify these policies at any time. Changes will be:

• Posted on this page
• Notified via email for significant changes
• Effective immediately upon posting

7. Additional Information

7.1 Enterprise Customers

Enterprise customers may have different terms based on their service agreement. Please refer to your contract or contact your account manager.

7.2 Educational Institutions

Special pricing and terms may be available for educational institutions. Contact our sales team for details.

8. Contact Us

For any questions about these policies, please contact us:

Common
10629 Bailey Dr. NE Lowell, MI 49331 Email: alexthegoodman@gmail.com